Refund & Return Policy
Last Updated: 06/10/2026
At Nutrivibes, we are committed to providing our customers with fresh, high-quality, and carefully packed products. Since our products include food and other consumable items, we follow specific guidelines for cancellations, returns, replacements, and refunds.
1. Order Cancellation
- Cancellation requests may be considered if made within 7 days of placing the order, provided the order has not already been processed or shipped.
- Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.
- Cancellation requests for perishable or consumable food products may not be accepted once the order has been processed.
2. Returns & Replacements
Due to the nature of our products, returns are generally not accepted for opened or used food items.
A replacement or refund may be considered in the following situations:
- Product received is damaged.
- Product received is expired.
- Product received is defective or incorrect.
- Product quality is significantly different from what was described on our website.
Customers are requested to contact us within 7 days of receiving the order if they experience any such issue.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Service team as soon as possible.
To help us resolve the issue quickly, you may be required to provide:
- Order number
- Details of the issue
- Photographs or videos of the product and packaging
- Any other information required to verify the complaint
Our team will review the complaint and, where applicable, arrange a replacement or refund.
4. Incorrect or Different Product
If you receive a product that is different from the product ordered or significantly different from its description on our website, please notify our Customer Service team within 7 days of delivery.
After reviewing the complaint, Nutrivibes will determine the appropriate resolution, which may include replacement or refund.
5. Product Quality Complaints
As our products are food and consumable items, we take quality concerns seriously. If you believe the product received does not meet our expected quality standards, please contact us within 7 days of delivery.
Our team may request relevant details, photographs, videos, or other information to assess the complaint.
6. Refund Process
If a refund is approved by Nutrivibes, the eligible refund amount will be processed within 6–8 business days.
The refund will generally be made through the original payment method used for the order. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
7. Non-Returnable Products
For hygiene, safety, and quality reasons, opened, used, or partially consumed food products are generally not eligible for return or refund, unless the product was received damaged, defective, expired, or incorrect.
8. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact the Nutrivibes Customer Service Team through the contact details provided on our website.
We are committed to resolving genuine product-related concerns fairly and providing our customers with a satisfactory experience.
Thank you for choosing Nutrivibes.